Welcome Chitty Garbage Service Customers. Aspen Waste Systems is excited for the customers of Chitty to join the Aspen family, a privately owned, independent hauler operating in the Des Moines and Ames areas. In 1990, we started in Minneapolis with one truck and have grown into a regional waste and recycling hauler, while operating with the same spirit of customer service that characterized the Chitty family. In many ways you can expect business as usual, with friendly and timely pickup of your trash and recycling.

We invite you to learn more about Aspen by exploring the links above. Please use the menu below to learn about Aspen billing, payments and customer service.

ASPEN BILLING

You will receive your first bill from Aspen in October, 2020.

Commercial customers are billed monthly. Commercial customers are billed at the beginning of each month for that month’s service (e.g. billing for November is mailed at the beginning of November).

Residential customers are billed quarterly. Residential customers will receive their first bill at the end of October, 2020. You will continue to be billed at the end of the month before the next quarter of service begins.

Billing Date Quarterly Service Months
10/20/20 October, November and December
12/21/20 January, February and March
3/22/21 April, May and June
6/21/21 July, August and September
View a Sample Billing Statement
WAYS TO PAY FOR YOUR ASPEN SERVICE

Aspen collects payment via mail, ACH or credit card.

To pay by check, mail your payment to:

Residential Customers Commercial Customers
Aspen Waste Systems
P.O. Box 3049
Des Moines, IA 50313
Aspen Waste Systems
P.O. Box 3050
Des Moines, IA 50313

To pay by ACH or credit card, register for Aspen’s Online Bill Pay and Aspen’s E-Bill. Register here.

Once your account is created you can:

  • Get your Aspen bill via email (pdf).
  • Get email notification when your bill is ready to review and pay online.
  • Pay your bill by credit card or bank account.
  • Sign up for automatic payments.

To register for Aspen’s Online Bill Pay and Aspen’s E-Bill you will need your Aspen customer number from your billing statement and your Aspen access code which was sent to you via email or postal-mailed letter.
Register here for Aspen’s Online Bill Pay and Aspen’s E Bill.

Once you complete registration, check your email for a link to activate your account.

If you have not received an access code, or if registration fails, contact Aspen Customer Service at 515-382-3808.

 

ASPEN CUSTOMER SERVICE

Your calls are answered by a real live person who will greet you as an Aspen representative. For Aspen customer service, please call:

Ames office 515-382-3808
Aspen commercial customer service 515-974-1400
Aspen residential customer service 515-974-1600

Please contact us with any questions or concerns. We appreciate your patience during this transition period and we look forward to working with you. We appreciate your business.